Ticket Policy

Installment and ticket choices

Prepared to book a trip? You have 4 different ways to purchase your American tickets, with bunches of adaptable installment alternatives and ticket types.

PICK HOW YOU NEED TO PAY

  • On the web
  • Purchasing your ticket On the web
  • Installment Choices
  • Charge or MasterCard’s, money

At the station:

  • Installment alternatives: Charge or Visa, individual checks, money

Ticket alternatives:

  • Purchase your tickets at an American transport station.
  • You can purchase ahead of time or for the movement that day.
[!] Just E-Tickets will be accessible to buy online inside two hours of voyaging.

Purchasing your ticket at an American station

Ways to pay

  • Charge or Visa
  • Individual checks
  • Money

By telephone

  • Installment alternatives: Charge or Visa

Ways to pay

  • Charge or Visa
  • The most effective method to get your ticket

World-wide Clients

  • Regardless of whether you’re inside or outside of the ECOWAS, you can buy tickets through any strategy recorded on this page or any significant world-wide Visa.
  • Save money on your tickets
  • Presently that you’re all reasonable on the most proficient method to purchase your tickets, examine the limits we offer that can set aside your cash. Check our discounts section.

Pay face to face at the station

  • You can purchase tickets at the ticket counter at any American transport station, where you’ll be given your printed ticket.
  • You can purchase a ticket for the movement that day, or exploit lower costs by purchasing your ticket ahead of time (in spite of the fact that regardless it won’t be as low as purchasing ahead of time on the web).

Ticket alternatives:

  • Purchase your tickets via telephone from one of our specialists.
  • Get them at the station or print them at home.
  • Purchasing your tickets by telephone

Pay by telephone

  • In case you’re in the ECOWAS nations you can purchase tickets via the telephone utilizing a charge or Visa.
  • Call us on +221772377665.
  • Get your tickets at the station.
  • Get your tickets by email to print at home.

Group Bookings

  • Going in a gathering of at least 5, yet needn’t bother with the entire American transport? Call our Gathering Deals group at +221772377665.
  • Regardless of whether you have to arrive rapidly or appreciate taking the panoramic detour, we will work with you to ensure your gathering needs are met. Things, for example, finding the ideal timetable/course, ticket buys, and general gathering travel request, we are here to help.
  • We likewise give you information previously, during, and after your trip to ensure your trip is great!

Help and Information

Travel Predicaments

In case your checked things get lost during your trek, we’ll attempt to discover it for you as quick as possible. Furthermore, on the exceptionally uncommon event that it doesn’t turn up, we’ll work with you on an answer.

I have to postpone my trip.

Would I be able to get a refund?

  • In the event that you purchased a flexible fare, you can refund or exchange your ticket for no additional costs. You have to make the exchange or refund demand before the trip date of your unique ticket.
  • With all other fare types, your ticket is non-refundable however you can, in any case, change it for a CFA franc 2,500.00 expense before your planned trip date.

Picking THE Correct Ticket

  • On the off chance that something comes up and you have to drop or defer your trip, you’ll have the option to get a refund or exchange contingent upon the kind of admission you’ve picked. You’ll have to do this before the trip date of your unique ticket.

No refund permitted

  • Exchange your ticket for another date or time for an FCA franc 2,500.00 charges.

Instructions to get a refund

  • On the off chance that you’ve purchased an Adaptable charge and need a refund, you’ll have to send us your unique ticket(s), alongside your composed discount demand. If it’s not too much trouble send these to:
  • American Transportation Lines LLC
  • Mamelles Élevage 44
  • Ouakam, Senegal

Refunds and Exchanges

Ticket refunds and exchange
  • Need to drop your excursion or travel one more day? Here are the means by which to change your tickets on the off chance that you change your arrangements.

Refundable tickets (Flexible tickets)

  • Get a full refund
  • Exchange your ticket to another date or time for nothing
  • Non-refundable tickets (all other admission types)

Refunds

You can get a refund if:
  • Indeed you acquired a flexible (refundable) ticket.
  • Indeed you haven’t utilized your ticket.
  • Indeed you’ve just utilized one portion of a round-trip ticket (when the outbound OR return some portion of the ticket is totally unused, you’ll get the unused portion of the ticket refunded).
  • Indeed your refund solicitation is submitted before the trip date of your unique ticket.

You can’t get a refund if:

  • No, you have incompletely utilized the two pieces of a round-trip ticket.
  • No, you’ve lost your ticket (in the event that you purchased your ticket online you can print another here).
  • No, the transport is late (sadly, things like traffic, climate, and mechanical issues mean we can’t ensure our arrival or departure times).
  • No, you previously purchased the full price ticket yet you’re qualified for a limited ticket (we can’t refund you the rebate – you have to request the discount when you purchase the ticket).

On the off chance that you have some other inquiries concerning refunds, you can utilize our online structure to connect:

Extra Inquiries

Inquiries regarding refunds or exchanges.
  • If it’s not too much trouble note: We can’t process refunds through this structure. To apply for a refund you’ll have to send us your unique ticket alongside your refunds demands, recorded as a hard copy, to:
  • American Transportation Lines LLC
  • Mamelles Élevage 44
  • Ouakam, Senegal
Before messaging us, you can check in case you’re qualified for a refunds or exchanges on the web.

You Are In Great Hands

  • American is ECOWAS’s innovative transport service and our cutting edge transports are one of the best in the ECOWAS. Every one of our drivers is experienced and all around prepared, and we pursue the most noteworthy security guidelines for the vehicle. All our buses are kept up to excellent condition for your excursions.

Get in touch with us

Baggage Policy

Expedited 1 bag to transport with you and handle up to 3 packs in the stuff compartment (the first is free). 

Things Allowed Initially

Carry-On Baggage

  • Bring onto the transport
  • Must fit in the overhead compartment or under the seat in front.
  • One pack up to 25lb (11kg)

Checked Baggage

  • Put away under the transport
  • Max measure 62 inches (157 cm) when you include length + width + tallness
  • Up to 3 packs, max 50lb each (22.5kg)

Things Allowed

  • Just as your portable things, you can bring one bit of checked stuff for nothing, and two more for CFA 2,900.00 each. Discover the amount you can bring:

Checked stuff stipends for adults and kids

Adult Ticket


Number of pieces

  • 3

Charge per piece

  • First sack free
  • Second sack free with our Adaptable passage, or on the other hand second and third sacks CFA 2,900.00 each with every single other charge

Weight

  • 50lb (22.5kg) Per Sack

Kid Ticket


Number of pieces

  • 1

Charge per piece

  • Free

Weight

  • 50lb (22.5kg) Per Sack

Max stuff measurements:

  • There’s a point of confinement on the span of checked stuff, to ensure we can fit everything into our things compartment. So checked things can’t be in excess of 62 inches (157 cm) when you include the measurements together (length + width + stature). Anything bigger than this should go with our bundle administration, American Bundle Express (this service will come to you soon).
To discover progressively about American Bundle Express, go to email us at info@americantranslines.com.

What sort of things would I be able to bring?

  • o It’s critical to pack your possessions safely so they don’t get harmed or lost. We’ve assembled a couple of basic rules for your checked stuff so that everything lands in a single piece:

Alright

  • Bags
  • Rucksacks
  • Duffel sacks
  • Trunks
  • Tool stash
  • Safely tied cardboard boxes

Not Alright

  • Plastic sacks
  • Paper sacks
  • Things distending from your stuff
  • Carriages and vehicle seats

We don’t charge for bringing a carriage or vehicle situate on board American transport. You can get a baby buggy expansion to your greatest checked stuff remittance, and a vehicle situate notwithstanding your portable things.

Additional bundling

  • There are a couple of things that need some additional consideration with regards to pressing them for your outing:
  • Bikes, golf clubs, and soccer balls must be stuffed in a wood, canvas or other considerable compartments, and safely affixed (you’ll have to pay a larger than average thing charge as well).
  • Delicate things should be enclosed by air pocket wrap, stuffed in Styrofoam (shaped, pellets or sheets), or put in cardboard holders with creased segments. Kindly don’t pack delicate things in dress, sheet material or paper as stuff may move about while out and about.

ID labels and issued stuff labels

  • We constantly prefer to coordinate our clients with their things, so we request that you have recognizable proof labels on the majority of your sacks. We give these to you at the station. What to include:
  • ID labels ought to incorporate your name, address and in particular your phone number, so we can call you on the off chance that you in the event that we discover your things however can’t discover you. It’s a smart thought to put ID labels within your packs too as a back-up.

American-issued things labels

  • In case you’re bringing checked things, you’ll have to see a ticket operator before you travel to handle your sacks and give everyone an issued stuff tag (otherwise called a case check). In case you’re jumping on the transport in an area with no staff, you’ll have to ask the driver.

Boarding the transport and help with stuff

  • When you have your issued things tag from the ticket counter, we can stack your checked stuff onto the transport. Here are a couple of basic pointers to make the procedure significantly simpler.
  • Before you board, simply give your checked things to the transport side stuff handler (or the driver sometimes) who will stack it up in the gear compartment underneath the transport.
  • It’s dependent upon you to gather your things when you get off the transport.
  • In case you’re exchanging starting with one transport then onto the next, you have to gather your sacks from the principal transport and convey them to the following.

Need a hand?

  • On the off chance that you need assistance with your stuff when you jump on the transport, simply told us. We have exceptional things taking care of accessible for clients that need additional assistance, for example, old travelers, and clients with incapacities or those going with little youngsters. You can ask an operator at the ticket counter to give you exceptional dealing with labels so we realize that you need some assistance.

Travel Problems

  • Stuff disappeared? Need to get a discount or change your ticket? We’re constantly glad to help if things don’t work out as expected.

WE'RE HERE TO HELP

My sacks disappeared.

How might I get it back?

  • In case your checked stuff gets lost amid your trek, we’ll endeavor to discover it for you as quick as possible. Furthermore, on the exceptionally uncommon event that it doesn’t turn up, we’ll work with you on an answer.
  •  

Lost your stuff?

  • o Examine our committed page for lost and harmed stuff. We’ll disclose to you what you have to do to recover your sacks, and round out a case.

Lost or harmed things

  • We’ll do what we can to help rejoin you with your stuff. What’s more, on the off chance that we can’t discover it, or it’s harmed, you might be qualified for remuneration.

AMERICAN’S Duty

  • On the off chance that American is mindful (or at risk) for your things getting lost or harmed, you ought to have the option to guarantee pay. Perceive the amount you can guarantee, contingent upon your sort of things and our impediments of risk:

Carry-On Baggage

  • Your portable stuff ought to be with you all through your trek, so it’s dependent upon you to guard it (this incorporates taking your things with you when you venture off the transport for a rest break). American can’t acknowledge any duty regarding any lightweight things that get lost or harmed.

Checked Baggage

  • In the event that any of your checked stuff disappears or is harmed while being put away in the things compartment under the transport, you can apply for pay. You’ll require the things label that was given to you when you checked your pack to process the case.
  • We offer a most extreme estimation of CFA 25,000.00 per grown-up ticket and CFA 12,500.00 per kid ticket. On the off chance that you have anything in your checked stuff that is worth more than this sum, we can’t pay any progressively, except if you purchased protection. This does exclude things checked as overweight, larger than usual or overabundance stuff (see the following area for progressively about this). See our legitimate Terms and Conditions to discover more.

Curiously large, overweight and abundance stuff

  • On the off chance that you need to make a case on overweight, larger than usual or overabundance stuff, there’s a free esteem recompense of CFA 25,000. 00. In the event that you have anything in your things that is worth more than this sum, we can’t pay any increase, except if you paid the announced stuff charge. The most extreme esteem we can pay is CFA 50,000.00 If a piece of your course is worked by one of our interfacing transport lines, remember their guidelines perhaps unique to our own, and ensure you check their site before you travel. (You will check whether there’s an accomplice transport line when taking a gander at the calendar subtleties of your trip.)

Something in my pack was harmed amid my trip.

What would I be able to do?

  • On the off chance that your stuff or something inside it gets harmed or disappears amid your outing, you can make a case inside 7 days.

Recovering Your Things

  • On the off chance that we discover your things, we can send it back to you as long as you live inside the ECOWAS. On the off chance that you live outside of the ECOWAS, you’ll have to make your own courses of action for your stuff to be transported to you.

Making a Case

  • In the event that you need to make a case for lost stuff, you’ll have to fill in a case structure and send it to us inside 30 days of the date you touched base at your goal. You can round out a case structure at any American station.

Here are a couple of significant things to know whether you're making a case:

The case procedure

  • You’ll have 30 days to make your case (see ‘Making a case’ above). After this, the time it takes for us to settle your case (and get goals) is 60-90 days. The date we get your structure will be the very first moment of this procedure.

On the off chance that your things are lost

  • We’ll do our best to locate your lost things, and discover it as quick as possible (you need those spotless socks!). Be that as it may, on the off chance that we haven’t discovered it inside 15 days of getting your structure, we’ll treat it as a case and get things going. Try not to stress however, we won’t quit searching for your things. It just methods we can begin the cases procedure faster. Regardless, we’ll keep in touch with you to tell you what’s going on.

Copy claims

  • We perceive our clients once in a while journey with different transport organizations amid their excursion. On the off chance that your stuff is lost amid the adventure, we will speak with the majority of the transport organizations required as a major aspect of the examination. Where this is the situation, we’ll let you know and may approach you for more data about your case.

Baggage Insurance Policy

  • In case you’re going with stuff that is more profitable than the sum you can guarantee from us, you can protect it through American.

Carry-On Baggage

  • Since we don’t acknowledge any duty or offer remuneration for your portable stuff, it’s dependent upon you to organize your own protection.

Checked Baggage

  • You can guarantee your checked things up to a limit of CFA 125,000.00 per traveler. This does exclude things checked as overweight, curiously large or abundance stuff – you’ll have to pay a ‘proclaimed esteem charge’ for these (see the following area on larger than usual things).

Baggage insurance - for sacks checked with an adult value ticket

Checked baggage value amount

Premium

Up to CFA 25,000.00

FREE

CFA 25,500.00 – CFA 35,000.00

CFA 1,160.00

CFA 35,500.00 – CFA 45,000.00

CFA 2,320.00

CFA 45,500.00 – CFA 55,000.00

CFA 3,480.00

CFA 55,500.00 – CFA 65,000.00

CFA 4,640.00

CFA 65,500.00 – CFA 75,000.00

CFA 5,800.00

CFA 75,500.00 – CFA 85,000.00

CFA 6,960.00

CFA 85,500.00 – CFA 100,000.00

CFA 8,120.00

CFA 100,500.00 – CFA 125,000..00

CFA 9,280.00

Baggage insurance - for sacks checked with a kid value ticket

Checked baggage value amount

Premium

Up to CFA 12,500.00

FREE

CFA 12,600.00 – CFA 17,500.00

CFA 650.00

CFA 17,600.00 – CFA 22,500.00

CFA 750.00

     CFA 22,600.00- CFA 27,500.00

CFA 850.00

CFA 27,600.00 – CFA 32,500.00

CFA 1,000.00

CFA 32,600.00 – CFA 37,500.00

CFA 1,500.00

CFA 37,600.00 – CFA 42,500.00

CFA 2,000.00

We don’t offer protection for abundance stuff. Rather, you can pay a pronounced charge for your overweight, larger than usual or overabundance stuff. This implies in case of case, we should see confirmation of the esteem or deteriorated estimation of the thing or things you are asserting for. The most we can pay is CFA 125,000.00.

NEED TO CONNECT?

For input, questions or whatever else:

Get in touch with us

info@americantranslines.com or by telephone at +221772377665.

Travelling Policies

Kids Travelling

We take care of our more youthful voyagers, with limited charges for those age 11 and more youthful, and safety belts that can suit standard kid vehicle seats. Also, for the wellbeing of all children who ride with us, we have a couple of significant standards…

THINGS YOU HAVE TO KNOW

  • As per International Laws minors younger than 17 making a trip from nation to nation can just do as such with the assent of the parent or lawful gatekeeper.
  • Youngsters and youthful grown-ups ought to be set up to show evidence of age whenever mentioned.
  • Kids’ discounts can’t be joined with some other rebate or extraordinary advancements.
  • Youngsters won’t get limits on courses to gambling clubs.
  • Loading up starts 20 mins preceding takeoff time so on the off chance that you are handling packs or still need to get your ticket, make sure you give yourself an opportunity to have a specialist help you at the ticket counter.
  • Youngsters ages 2-16 are not permitted to make a trip from nation to nation except if joined by somebody 17 years old or more seasoned. For general data identified with world-wide travel for youngsters, investigate our Heading out To/From Senegal and Venturing out To/From Mali pages.

Kids younger than 2 

  • One kid younger than 2 can sit on your lap as opposed to utilizing a seat, and for this situation, they travel for nothing.
  • Extend to discover more.
  • Kids younger than 2 who involve a seat can get up to 20% off the full passage. To discover more, visit our (interface opens in another tab) discount page.
  • Kids younger than 2 are not permitted to travel unaccompanied
  • Numerous American transports come furnished with safety belts that have both lap and shoulder saddles. You can utilize these with your own youngster situate, as long as it tends to be joined utilizing a seat the belt has been affirmed for use in an engine vehicle and is utilized by the maker’s directions.
  • Taking a baby buggy? See our things allowed

Kids ages 2-11 

  • Kids ages 2-11 get 20% off the full fare. Youngsters younger than 12 can’t go on American except if joined by somebody 17 years old or more seasoned.
  • Extend to discover more.
  • You can get two markdown children tickets for every adult ticket, however any extra children ages 2-11 going with you may need to pay the full charge. Likewise, all travelers need to travel together (both outbound and return)
  • Kids ages 2-11 are not permitted to travel unaccompanied

Youngsters ages 12-16 

  • Youngsters ages 12-16 get 20% off the full admission when they travel with somebody 17 years old or more established. Youngsters ages 12-16 are permitted to travel unaccompanied however with specific limitations, including finishing of the Unaccompanied Kid Structure.
  • Kids ages 12-16 voyaging unaccompanied should pay the full charge
  • Unaccompanied Youngsters Voyaging (Ages 12-16 as it were)
  • Youngsters between the ages of 12-16 that movement unaccompanied should have a finished Unaccompanied Kid Structure and pay the full fare.
  • Extend to discover more.

Purchasing tickets 

  • Unaccompanied kids voyaging must pay the full fare.
  • You can just purchase tickets for unaccompanied youngsters face to face, at the leaving American station – you can’t do it on the web.
  • We’ll likewise, expect you to round out an Unaccompanied Youngster Structure when you purchase the ticket. These structures must be rounded out at an American station with the goal that we can confirm your ID and get assent for the kid to travel and be grabbed by an assigned individual at the opposite end. These precautionary measures help guarantee the wellbeing of all youngsters going with us.

Here’s an outline of the data you’ll have to give in the Unaccompanied Kid Structure: 

  • The name, contact subtleties, and mark of the individual who is giving consent for the kid to travel (the youngster’s parent or legitimate gatekeeper)
  • The leaving and arriving goal of the kid’s excursion
  • The name and contact subtleties of the individual grabbing the kid at the last goal
  • Unaccompanied Travel Limitation

Things you have to know before booking an excursion for an unaccompanied kids: 

  • The trip ought to be immediate (no exchanges)
  • The trip can be a limit of 8 hours in span (every way), between the long stretches of 7:00 a.m. also, 8:00 p.m.
  • The withdrawing and arriving stations must be loaded with adjusted offices or organization worked offices. (Not curbside stops) The station ought to be planned to be open when the kid’s transport is booked to arrive. Utilize our transport stop area instrument to enable you to locate these significant subtleties
  • The individual named on the Unaccompanied Youngster Structure who is meeting the kid must have positive photograph Distinguishing proof, for example, a driver’s permit or state-issued ID card. Without the right ID, the kid might be discharged into the authority of Kid Defensive Administrations or to neighborhood law requirement
  • A CFA franc 12,000.00 expense (or CFA franc 24,000.00 for a round-trip) must be paid at the purpose of procurement for every youngster voyaging unaccompanied

Unaccompanied Youngster Structure 

  • We’ve made the Unaccompanied Youngster Structure as a major aspect of our duty to guarding kids while going on American. The structure is just accessible at American stations and must be marked at the counter by the kid’s parent or watchman when they purchase the ticket.

Here’s a diagram of the data you’ll have to give in the Unaccompanied Youngster Structure: 

  • The name, contact subtleties, and mark of the individual who is giving authorization for the youngster to travel (the kid’s parent or legitimate watchman).
  • The beginning and end goal of the kid’s excursion.
  • The name and contact subtleties of the individual getting at the last goal.
  • Kid seat straps and seating choices.
  • Numerous American transports come furnished with safety belts that have both lap and shoulder saddles. You can utilize these with your very own kid situate, as long as it tends to be joined utilizing a safety belt, has been endorsed for use in an engine vehicle, and is utilized by the producer’s guidelines.
  • It’s your obligation to verify your kid seat to the transport seat utilizing the tackles gave.
  • Youngsters younger than 2 can sit on your lap as opposed to utilizing a seat, and for this situation, can go for nothing. Kids younger than 2 who possess a seat can get up to 20% off the full adult rate. To discover more, visit our limits page.

Voyagers ages 17 and up 

  • Explorers 17 years old and more seasoned pay the full admission and are permitted to travel unaccompanied without any limitations

Clients with incapacities 

  • American is focused on serving individuals with incapacities as per its commitments under the Handicap Demonstration. People should contact American with inquiries, concerns, or grumblings in regards to go on American for clients with handicaps. Our contact data is recorded underneath.

Buy and TRAVEL Help: 

  • On the off chance that you have an incapacity, we’ll do all that we can to enable you to have an agreeable voyage when you ride with American. While a few inabilities and requirements might be evident to our workers, others are not and you might be served by a few distinct agents of American route. It is fundamental that you request help at every area where you need assistance, including every driver in the event that you have various drivers for different legs of your trip.
  • In the event that you are experiencing difficulty obtaining tickets electronically because of a handicap, one of our Client Administration Agents will be glad to help you by telephone +221772377665 and defer the standard comfort expense subsequent to affirming that your failure to book electronically is because of your incapacity. You may likewise email American in the event that you are having issues because of your handicap: info@americantranslines.com.

Progressively Accommodating Data FOR YOUR travel: 

  • Need seating
  • The primary line of the transport is saved for the old, clients with handicaps and unaccompanied youngsters (however you’re free to sit any place you feel generally great).
  • Help with jumping on and off the transport.
  • We can enable you to jump on and off the transport, and give you a hand with your things, wheelchair or portability bike. Simply let your driver or client administration operator know at the station, and don’t be timid to inquire as to whether you need something during your excursion, particularly on the off chance that you need to get off the transport during a stop.
  • Going in a wheelchair or versatility bike
  • When you book your trip, ensure you let us know whether you’re going with a wheelchair or versatility bike and on the off chance that you intend to sit in it during your adventure. In case you’re reserving on the web, you can choose this when you enter the quantity of travelers.
  • The majority of our transports are furnished with a wheelchair lift to enable you to jump aboard. Every American transport can fit two travelers sitting in a wheelchair or versatility bike (we really evacuate seats to give you a lot of room). So we propose you book your ticket as far ahead of time as conceivable to get one of the two spots on your favored adventure.
  • On the off chance that you need to travel sitting in your wheelchair or versatility bike, that is satisfied with us. On the off chance that you need to board the transport in your wheelchair and, at that point sit in a customary seat, if you don’t mind let us know and we will stow the gadget.
  • The most extreme weight and size of a wheelchair or versatility bike that we can acknowledge are:
  • Weight including the traveler can go from 600lbs (272kg) to 1000lbs (453kg)
  • Wheelchair measurements of 30 x 48 inches (76cm x 121cm)
  • Portability bike with measurements of 30 x 30 x 48 inches (76 x 76 x 122cm)
  • This is because of the most extreme points of confinement of the wheelchair lift. On the off chance that your wheelchair or versatility bike doesn’t fit inside the measurements above, it should be put away in the things compartment underneath the transport. While the vast majority of our transports are furnished with an electrical plug for charging individual gadgets, for example, your workstation or tablet, our electrical plugs don’t support charging versatility bikes.

Putting away a wheelchair or portability help 

  • On the off chance that you would prefer not to travel situated in your wheelchair or versatility bike, we can store it for you in the stuff compartment. Portability helps, for example, sticks and walkers can go inside the transport with you yet just on the off chance that they can be securely stowed in the overhead compartment in light of the fact that. Versatility Promotions that can’t be securely stowed inside the transport will be set in the things compartment, if conceivable.
  • The most extreme measurements for a portability help to go in the stuff compartment is 33″ x 33″ x 48″. The greatest load for portability helps is 200 pounds. Versatility helps that surpass either or both of these measurements won’t be acknowledged.
  • Approach a client administration specialist for a case ticket if your versatility help is stowed in the stuff compartment. Assistive gadgets are not viewed as additional stuff and are moved for nothing out of pocket except if you have multiple, in which case the subsequent gadget would be viewed as extra things and subject to a charge.
  • Under the ECOWAS things tax, if a thing set in the stuff compartment is harmed or lost, the most extreme repayment of CFA franc 72,500.00.00 is permitted per adult ticket obtained. To buy overabundance valuation, ask a client administration operator at any of the terminals toward the start of your trip. This applies to any portability helps put away in the things receptacle.
  • If it’s not too much trouble land at the station or transport stop in a lot of time for us to store your wheelchair or versatility help, which will enable us to escape on schedule.
  • On the off chance that piece of your trip is on another transporter
  • In the event that a piece of your trip will be on an associating transporter, you should realize that the other bearer may require 48 hours notification ahead of time so as to give an open transport. In the event that it is under 48 hours between booking and the excursion, an open transport probably won’t be accessible at the exchange point. We firmly encourage you to contact the non-American transport administrator to ensure a lift transport is accessible before beginning your trip. Your ticket/schedule will show if an associating bearer other than American is working piece of your trip.

Voyaging alone 

  • You can travel alone on American transports as long as you can travel freely and needn’t bother with the help of an individual sort, for example, help utilizing the bathroom, administering prescription or consistent consideration during movement. We can’t give this degree of help so in the event that you need it, you may want to carry an individual consideration colleague with you.

Help during stops 

  • We’re glad to assist you with any sensible solicitation during a stop, for example, jumping on or off the transport and recovering your wheelchair or other assistive gadgets for you. Simply ask your driver or client administration operator. It’s additionally a smart thought to tell your driver before your trip in case you’re going to need assistance during stops as it encourages us serve you better.

Administration creatures 

  • We welcome administration creatures installed American transports (they generally appear to appreciate the ride as well).
  • Administration creature implies any guide hound, signal pooch, seizure reaction hound, mental administration hound, tangible sign canine or different creatures independently prepared to help, work or perform explicit assignments for a person with an incapacity.
  • The administration given by an Administration creature, incorporates, however isn’t restricted to, directing people with weakened vision, alarming people with disabled hearing to interlopers or sounds, standing watchman over the person during a seizure, distinguishing the beginning of a mental scene, giving negligible insurance or salvage work, pulling a wheelchair, bringing dropped things or disturbing redundant developments that are regular to people who are medically introverted.

Oxygen, respirators and medicine 

  • You should keep medication with you on the transport consistently – kindly don’t place it in your checked things as we can’t assume any liability in the event that it gets lost or on the off chance that it isn’t open to you.
  • It’s fine to bring versatile oxygen and respirators onto American transports. You can raise to 4 canisters altogether (2 on the transport and 2 in the stuff compartment), insofar as they’re no greater than 26 inches in length and 4.5 inches high (66cm x 11.5cm). Oxygen canisters put away in the stuff compartment must be in defensive cases with wellbeing tops on the valves. You’ll have to ensure you have enough oxygen for your voyage, and it’s dependent upon you to orchestrate refills in course in the event that you need them.

Your Rights as a Client/ Documenting a Protest with American 

American is focused on securing your rights. In the event that you’d like to address somebody about your rights as an American client or to cause a grievance, to please call us at +221772377665 or email us at info@americantranslines.com.
American will research all grumblings and will bend over backward to react inside 30 days.

Making A Trip To Senegal

Going between Mali and Senegal 

  • When you take an American transport between Mali and Senegal, you’ll have to pack a couple of significant reports just as your toothbrush. What’s more, maybe leave a couple of things behind…

Going INTO SENEGAL 

  • What you have to bring

Senegalese natives: 

  • A legitimate Senegalese ID.
  • ECOWAS issued distinguishing proof card.

Non-Senegalese natives: 

  • A legitimate international ID
  • ECOWAS issued distinguishing proof card.
  • The location of where you’ll be remaining in Senegal.
  • An expression of caution: In the event that you don’t have the right records for your trip, you won’t be permitted to load up the transport since you would be denied section at the border and would need to repurchase your own ticket. So ensure you have all that you need before you board.

What occurs at the border? 

  • When you achieve the Senegalese border, all travelers need to get off the transport and gather every one of their things, including checked stuff. All unclaimed stuff will be expelled by border authorities. You’ll be asked by movement what the reason is for your trip, and they might need to assess your stuff. At that point, you can restore your sacks to be stacked onto the transport and proceed to your stops in Senegal.

Kids going into Senegal 

  • Kids going into Senegal will need evidence of citizenship, for example, an international ID or birth declaration. Those under 15 must be joined by a grown-up. On the off chance that a kid is going with just one parent, they need a letter from the other parent giving agree for them to cross the border. (There’s no official arrangement for this, only a letter with the other parent’s name, contact subtleties and mark.)

Bringing the sustenance into Senegal 

  • By law, you need to proclaim all plant, creature and sustenance things you bring into Senegal. There are limitations on some sustenance things, contingent upon the area you’re venturing out to, and standards can change whenever in light of the fact that irritation and sickness circumstances are regularly evolving. For the most recent data, visit the Senegalese Sustenance Assessment Organization website.

Going into Senegal with cannabis/marijuana 

Cross-Border Travel: 

  • It is unlawful to cross the international border with cannabis/marijuana.
  • Cannabis/Marijuana is an illicit substance at the Legal Level in the Republic of Senegal.
  • This applies to both medicinal pot and individual marijuana for recreational use.
  • By no means can an individual/traveler endeavor to cross the international border with cannabis or items containing cannabis.

Making a trip to Mali

Going between Senegal and Mali

  • When you take an American transport between Senegal. What’s more, Mali, you’ll have to pack a couple of significant reports just as your toothbrush. Furthermore, maybe leave a couple of things behind…

Going INTO MALI 

  • What you have to bring

Malian residents:

  • A legitimate Malian ID.
  • ECOWAS issued recognizable proof card.

Non-Malian residents:

  • A legitimate international ID
  • ECOWAS issued recognizable proof card.
  • The location of where you’ll be remaining in Mali.
  • An expression of caution: On the off chance that you don’t have the right archives for your excursion, you won’t be permitted to load up the transport since you would be denied section at the border and would need to repurchase your very own ticket. So ensure you have all that you need before you board.

What occurs at the border?

 
  • When you achieve the Malian border, all travelers need to get off the transport and gather every one of their possessions, including checked stuff. All unclaimed stuff will be expelled by Malian authorities. You’ll be asked by migration what the reason is for your excursion, and they might need to assess your stuff. At that point, you can restore your packs to be stacked onto the transport and proceed to your Malian goal.

Kids going into Mali 

  • Kids going into Mali will need confirmation of citizenship, for example, an international ID or birth endorsement. Those under 15 must be joined by a grown-up. On the off chance that a kid is going with just one parent, they need a letter from the other parent giving agree for them to cross the border. (There’s no official arrangement for this, only a letter with the other parent’s name, contact subtleties and mark.)

Bringing the sustenance into Mali 

  • By law, you need to proclaim all plant, creature and sustenance things you bring into Mali. There are limitations on some sustenance things, contingent upon the territory you’re making a trip to, and guidelines can change whenever on the grounds that irritation and malady circumstances are regularly evolving. For the most recent data, visit the Malian Nourishment Assessment Organization (interface opens in another tab).

Going into Mali with cannabis/marijuana 

Cross-Border Travel:

  • It is illicit to cross the international border with cannabis/marijuana.
  • Cannabis/Marijuana is an unlawful substance at the Legal Level in the Republic of Mali.
  • This applies to both restorative cannabis and individual marijuana for recreational use.
  • By no means can an individual/traveler endeavor to cross the international border with cannabis or items containing cannabis.
  • Your rights and standards ready
  • Your rights and guidelines ready
  • We need to get you from A to B having a sense of security and glad. So there are not many standards we have to impart to you.

WE HAVE NO Space FOR Segregation 

  • Our comfortable cowhide seats don’t separate and neither do we. We’re not worried about your race, your shading, what you accept or where you’re from. We simply need to get you securely to your goal.
  • No individual or gathering of people will be oppressed based on race, shading, national starting point, inability or some other trademark secured by material law.

Got an objection? 

  • On the off chance that you believe you have been oppressed by an individual from American staff for any of the above reasons while riding with us, we pay attention to this very. You can peruse our segregation arrangement for more data.

Need more data?

  • For more data on American’s social liberties program and the methodology to document a protest, you may contact client administration at +221772377665 or you may keep in touch with the accompanying location:
  • ATTN: Lawful Office
  • American Transportation Lines
  • Mamelles Élevage 44
  • Ouakam, Senegal

In the event that your English is restricted… that is alright!

We need to ensure every one of our clients have appropriate access to American administrations, data, and advantages. Along these lines, if your capacity to communicate in French or English is restricted, we’ll do all that we can to help you when you ride with us or utilize our offices. We are making our administrations progressively open to individuals who talk different dialects.

A couple of customs for riding American 

  • We have a couple of standards to enable us to keep everybody sheltered and glad ready (counting you) so please regard these guidelines when you ride with us: 
  • Please remain in your seat while the transport is moving. When we state ‘make the most of your excursion’ we don’t mean moving mostly down the transport on the off chance that it needs to stop rapidly. 
  • There’s no smoking permitted on the transport (it’s against government law). However, don’t stress, our transports stop about like clockwork so you can have a smoke outside. 
  • Kindly don’t take photographs, video or make sound accounts of American staff, hardware or techniques. 
  • Definitely no liquor, medications or weapons anyplace on the transport (incorporating into your checked stuff). 
  • This is a stickler for us – no wild conduct on the transport. No yelling, being boisterous, or by and large aggravating the driver or different travelers. Simply relax, be decent and appreciate the ride. 
  • We don’t let creatures ready (not by any means American doggies). The main exemption is real administration creatures riding together with a debilitated individual. For more data, see our Clients with Handicaps page. 

ECOWAS Traditions AND Border Insurance CHECKS 

  • French/English

Migration ISSUES THAT Influence OUR Travelers 

  • As the traveler on an intercity transport, you should realize that government authorities may stop and board a transport inside 100 miles of any border under ECOWAS law. You might be posed inquiries or potentially for documentation. On the off chance that this occurs, you have the accompanying rights:
  • You reserve the privilege to stay quiet.
  • If all else fails, don’t address inquiries regarding your citizenship or migration status or sign any desk work without the guidance of an attorney.
  • On the off chance that you have substantial movement archives, give them. Never give false archives.
  • You reserve the option to ask operators on the off chance that you are being confined and for what good reason.
  • You can decline an inquiry of your things by saying “I don’t agree to a hunt.”
  • You reserve the privilege to record video of movement specialists yet don’t to meddle with their exercises.

AMERICAN IS HERE TO HELP 

  • Fill us in as to whether we can give any help during your movement. Ask an operator or you can call our client administration division at +221772377665.
  • Existing law enables government authorities to board an intercity transport without a warrant inside 100 miles of any border.

NO Segregation 

  • The utilization of race or ethnicity as a factor in directing stops, searches, assessments, and other law requirement exercises dependent on the mistaken supposition that an individual of one race or ethnicity is bound to perpetrate a wrongdoing than an individual of another race or ethnicity is unlawful.
  • Tips for your voyage
  • Tips for your transport trip
  • A few hints from us (and prepared voyagers) to enable your excursion to go easily.
  • HAVE An Extraordinary Adventure!
  • Benefit as much as possible from free Wi-Fi
  • We have free Wi-Fi on the greater part of our transports and at our stations. So you can stay aware of your public activity – and post live from your trip with Instagram-commendable picturesque shots (which you’ll tag #goamericantranslines of course…). Tail us on Instagram.

Keep your gadgets charged, directly at your seat 

  • On a large portion of our transports, there’s an electrical plug at almost every seat. So in the event that you need to watch the whole motion picture library on your PC or tablet – proceed, you’ll never come up short on juice! Furthermore, you’ll get off the transport with a completely energized telephone, regardless of what amount tweeting and posting on Instagram you do during your excursion.
  • Bring a cover and layer up
  • What is cold for you, may be unreasonably hot for another traveler. We attempt our best to locate a cheerful medium temperature, yet a cover will give you your own special temperature control device. Or then again simply layer up with a comfortable speed up.
  • Have a guide or manual helpful
  • On the off chance that your American transport is taking you through pieces of Senegal or Mali, you’re going to see some astounding landscape. So why not carry a guide or manual to disclose to you increasingly about the towns, urban areas, and scene you’re going through?
  • Keep in mind your earplugs and eye veil
 
  • A few people can rest through a sea tempest; other individuals need somewhat calmer. In case you’re a light sleeper, you’ll see it accommodating to bring an eye cover and a couple of earplugs.
  • In case you’re a night owl, the overhead lights are convenient
  • Perusing a book that you can’t put down? Try not to stress. In spite of the fact that we diminish the lights on late-night and medium-term travels, each seat has an overhead spotlight. (Additionally incredible on the off chance that you have to find that midnight tidbit you’ve gotten your lightweight things.)

Stock up on provisions 

  • We don’t sell sustenance or drink on our transports, so it’s a smart thought to stock up on nourishment and beverages before boarding (not mixed beverages however, they’re not permitted). In any case, on the off chance that you overlook, the transport stops oftentimes (check your schedule to perceive how regularly), and a few stops will have spots to

Bring some little change 

  • Our American stations acknowledge credit or charge cards. Be that as it may, your transport may take a rest stop along the course where there are shops or sustenance slows down that just acknowledge money. So ensure you bring some genuine cash, and not simply plastic.

Get the best seat for beautiful photographs 

  • In case you’re a sharp picture taker, or Instagrammer, exploit the open door for some picturesque photographs. Load up in a lot of time so you can get a seat by the window for the best perspectives. You can utilize the free Wi-Fi for your Instagramming… what’s more, obviously, tag your photographs #goamericantranslines.

Help and Information

Travel Predicaments

In case your checked things get lost during your trek, we’ll attempt to discover it for you as quick as possible. Furthermore, on the exceptionally uncommon event that it doesn’t turn up, we’ll work with you on an answer.

I Have To Postpone My Trip.

Would I be able to get a refund?

  • In the event that you purchased a flexible fare, you can refund or exchange your ticket for no additional costs. You have to make the exchange or refund demand before the trip date of your unique ticket.
  • With all other fare types, your ticket is non-refundable however you can, in any case, change it for a CFA franc 2,500.00 expense before your planned trip date.

Picking THE Correct Ticket

  • On the off chance that something comes up and you have to drop or defer your trip, you’ll have the option to get a refund or exchange contingent upon the kind of admission you’ve picked. You’ll have to do this before the trip date of your unique ticket.

No refund permitted

  • Exchange your ticket for another date or time for an FCA franc 2,500.00 charges.

Instructions to get a refund

  • On the off chance that you’ve purchased an Adaptable charge and need a refund, you’ll have to send us your unique ticket(s), alongside your composed discount demand. If it’s not too much trouble send these to:
  • American Transportation Lines LLC
  • Mamelles Élevage 44
  • Ouakam, Senegal

Refunds and Exchanges

Ticket refunds and exchange
  • Need to drop your excursion or travel one more day? Here are the means by which to change your tickets on the off chance that you change your arrangements.

Refundable tickets (Flexible tickets)

  • Get a full refund
  • Exchange your ticket to another date or time for nothing
  • Non-refundable tickets (all other admission types)

Refunds

You can get a refund if:
  • Indeed you acquired a flexible (refundable) ticket.
  • Indeed you haven’t utilized your ticket.
  • Indeed you’ve just utilized one portion of a round-trip ticket (when the outbound OR return some portion of the ticket is totally unused, you’ll get the unused portion of the ticket refunded).
  • Indeed your refund solicitation is submitted before the trip date of your unique ticket.

You can’t get a refund if:

  • No, you have incompletely utilized the two pieces of a round-trip ticket.
  • No, you’ve lost your ticket (in the event that you purchased your ticket online you can print another here).
  • No, the transport is late (sadly, things like traffic, climate, and mechanical issues mean we can’t ensure our arrival or departure times).
  • No, you previously purchased the full price ticket yet you’re qualified for a limited ticket (we can’t refund you the rebate – you have to request the discount when you purchase the ticket).

On the off chance that you have some other inquiries concerning refunds, you can utilize our online structure to connect:

Extra Inquiries

Inquiries regarding refunds or exchanges.
  • If it’s not too much trouble note: We can’t process refunds through this structure. To apply for a refund you’ll have to send us your unique ticket alongside your refunds demands, recorded as a hard copy, to:
  • American Transportation Lines LLC
  • Mamelles Élevage 44
  • Ouakam, Senegal
Before messaging us, you can check in case you’re qualified for a refunds or exchanges on the web.

You Are In Great Hands

  • American is ECOWAS’s innovative transport service and our cutting edge transports are one of the best in the ECOWAS. Every one of our drivers is experienced and all around prepared, and we pursue the most noteworthy security guidelines for the vehicle. All our buses are kept up to excellent condition for your excursions.

Get in touch with us